Customer Service

10 Unit Credit Values

• Managing Customer Relationships: customer relationship management; methods used; customer service strategy; customer service levels; best practice
• Customer Focused Culture: customer care; improving service delivery; culture change
• Customer Satisfaction: return on investment; assessing customer satisfaction; customer care charter
• Managing Customer Complaints: current practices; customer loyalty; complaints policies and procedures

The above is the unit content for the Customer Service unit found in the Level 5 qualification. To view more units, click here and select the “Units” tab.