10 Unit Credit Values

• Characteristics of Quality: how to map a typical organisation process against functionality; appearance, reliability, durability recovery and contrast
• Quality Management Systems: implementation; how customer requirements are transformed into customer satisfaction by the following elements of a quality management system; resource management; management responsibility; product realisation and measurement of process improvements
• Total Quality Management Systems in an Organisation: TQM techniques; adding value for customers; creating a sustainable future; developing organisational capability; harnessing creativity and innovation
• European Foundation for Quality Management (EFQM) Excellence Model

The above is the unit content for the Quality Management unit found in the Level 6 qualification. To view more units, click here and select the “Units” tab.