APO, a delivery partner of IoSCM, has recently undertaken a project to identify the benefits to an organisation on up skilling its workforce and what the benefits are to having trained employees. The Author of this article is Mark Tserkezie, MCIPS MInstLM MCMI ESCM.
Four core competencies that every company needs to master to be able to do more, faster, and on time.
Since IoSCM entered UK education in 2012 the Institute has gone from Strength to Strength and have expanded both within the UK and Internationally. We have established delivery partners in over 23 countries and gained huge recognition on an international scale.
London, UK, Friday 31st January 2014 - The UK and Ireland’s leading supply chain show has launched on-line registration and announced its Best Practice Seminar programme. Visitors can sign up to the free-to-attend exhibition, held at the NEC Birmingham from the 29th April to the 1st of May 2014, and view the Seminar sessions at www.multimodal.org.uk.
So what is customer experience and why should we map it? The term customer experience was first attributed to Bernd Schmitt, who in 2003 defined CEM as "the process of strategically managing a customer's entire experience with a product or company."
I first stepped foot in China in 2009 and since then I have lived and worked in Beijing, Shanghai, Guangzhou and Taipei; most recently in 2012 I held the position of Trade Services Manager for the China Britain Business Council in Shanghai.
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