So what is customer experience and why should we map it? The term customer experience was first attributed to Bernd Schmitt, who in 2003 defined CEM as "the process of strategically managing a customer's entire experience with a product or company."
I first stepped foot in China in 2009 and since then I have lived and worked in Beijing, Shanghai, Guangzhou and Taipei; most recently in 2012 I held the position of Trade Services Manager for the China Britain Business Council in Shanghai.
The International Institute of Education Lanka, an approved strategic partner of IoSCM recently exhibited at the Future Minds Education exhibition 2013. Organised by Nalanda College Junior Old Boys Association, Future Minds Exhibition is the most successful event in career guidance and education in Sri Lanka and is the ideal career gateway for Sri Lankan students to select the best avenue of education among the enormous opportunities that are available in the growing education industry.
Accidents and incidents can be costly to a business. They often have indirect and direct impacts on reputation, business continuity and the organisational bottom line. These costs both direct and indirect coupled with social losses and the potential for damage and human suffering as a result of an incident leads to a direct need to managing the economic impacts with a view to safety.
As a leading Institute in supply chain qualifications, we find that individuals will gladly enroll onto a qualification or training course without question; yet when it comes to membership we often find people asking “why should I become a member?”, “What’s in it for me?” and “How will it benefit my career?”
According to Liou and Chuang in their article ‘Developing a hybrid multi?criteria model for selection of outsource providers’ the purpose of outsourcing is to create value from outside, rather than within, the company. Yet, before this process can commence it is incumbent on the company to fully understand their core competence
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