• Range of Business: types and purpose of business; trader/sole proprietorship; partnership; corporation; not-for-profit companies; structures of management
• Business Functions and Departments: research and development; production; service delivery; business finance; human resource; sales; public relations; information tech support; quality support; logistics; purchasing; brand management; advertising; customer service; organisational charts; organisational roles and responsibilities; business planning
• Quality Management Systems: quality assurance; performance management; SWOT Analysis
• Communication: business communication; communication flows between functions; techniques of communication; corporate communication; electronic and non-electronic communication methods

The above is the unit content for the Business unit found in the Level 3 qualification. To view more units, click here and select the “Units” tab.