Level 2 – Ports and Shipping Operations

10 Unit Credit Values

The Introduction to Supply Chain unit will provide an understanding of the foundations and principles of Supply Chain Operations. By exploring the purpose, roles, and responsibilities found within the supply chain, the requirement for effective communication and potential barriers and risks associated with the operation of a supply chain. Upon completion of the unit learners will have the knowledge of:

• The characteristics of a Supply Chain
• The different functions, and their purpose, in a supply chain
• Relationships between the links of a Supply Chain
• The importance of communication in a Supply Chain

8 Unit Credit Values

This unit will allow the learner to develop their understanding of fundamental business principles and techniques.

• Different types of businesses, their purposes and the roles and responsibilities of departments
• The types, and use, of communication within organisations and the importance of effective communication in the overall business strategy
• The scale and scope of Quality Management Systems

5 Unit Credit Values

This unit will allow the learner to develop their understanding of essential business principles, methods, and procedures.

• Identification and the safe management of key resources
• Cost accounting in business

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Procurement. Indicative content will cover:

• Key features of the procurement and purchasing function
• Different stages of the purchasing process
• Gain an understanding of the supply market
• Contracting in Purchasing
• The importance of monitoring supplier performance

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Warehouse and Inventory. The unit content will cover:

• Description of inventory, its purpose, and the importance of inventory control
• Goods receiving, verification and storage processes
• Warehouse operation activities
• The use of Manual Handling Equipment
• Understanding the employer’s and employee’s responsibilities for Health and Safety (H&S) within the workplace
• H&S legislation and regulations applicable to a warehouse operation

8 Unit Credit Values

This unit will allow the learner to obtain and demonstrate an understanding of basic
customer service principles and techniques. This includes:

• Explaining the importance of customer service to all parties involved, from the supplier, employees within the organisation through to the customer
• Explaining the difference between internal and external customers
• Understand the organisation’s policies and procedures for developing and maintaining effective relationships with customers
• Explain the significance of developing and maintaining effective customer relations and the effects of not doing so
• How to utilise customer feedback to improve service quality

8 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles of Team Leading. Indicative content will cover:

• The roles and responsibilities of a team leader
• The authority and accountability of a team leader
• How to build a shared sense of purpose within the team
• The importance of communication

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and
principles of Manufacturing, Planning & Control. Indicative content will cover:

• The Manufacturing Process
• The process of engaging external organisations to participate in the manufacturing process
• The importance of production planning
• Manufacturing improvement techniques

10 Unit Credit Values

This unit will allow learners to understand the unction of logistics as well as identifying activities within logistics used by organisations such as transportation, warehousing, internal movements, inventory, and the IT infrastructure that supports it. Furthermore, the learner will understand the effective contribution to a business in the logistics sector. Indicative content will include:

• The different types of logistic activities, including inbound and outbound.
• The relationship between procurement, planning, and forecasting and the role
  logistics plays.
• Logistics activities in the transport industry.
• The specific requirements of sending goods by air, sea, road, and rail.
• The importance of storage and warehousing.
• How logistics is impacted by the Health & Safety at Work Act.
• Security Policies and Procedures.
• The applicable quality standards such as ISO9001 and ISO4001.
• The types of IT infrastructure that support logistics operations.

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles used in Team Development & Performance. Indicative content will cover:

• The role of an employee induction programme and training plans
• The communication and setting of team objectives that meet the  organisations needs
• Supporting team members and how to promote opportunities and handle difficulties
• The monitoring and evaluation of team performance against agreed objectives

8 Unit Credit Values

This unit will allow the learner to obtain an understanding sourcing of products after evaluating and selecting qualified suppliers and the internal processes required. Indicative content will include:

• Product scheduling and management
• Sourcing strategies
• Resource Management
• Stock controls methodologies
• Supplier identification, evaluation, and selection methods

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of International Trade & Freight. The course content covers:

• The link between, trade, freight, goods, and transport
• An explanation of trade legislation and regulations for customer and supplier requirements
• Advantages and disadvantages of different modes of transport
• A description of carriage, legislation, insurance, and costs involved with international trade and freight
• International Trade and Freight risks and associated issues

7 Unit Credit Values

The Introduction to Understanding Supplier Relationships level 2 unit provides a rounded understanding of the importance of building and maintaining relationships with suppliers. Indicative content will include:

• The different kinds of relationships depending on the supply model
• How to build supplier relationships, and the key watchouts
• The main applicable policies and procedures that need to be in place to support the business relationship
• The most appropriate methods to monitor supplier performance to ensure that the service being paid for is effectively delivered

5 Unit Credit Values

This unit will allow the learner to obtain an understanding of how to secure quality and timely delivery of goods and services; indicative content will also cover:

• Techniques and processes to ensure the supply of quality goods
• Expediting, Inspection and Management
• Role of feedback to enhance supply chain performance
• Factors to be considered for disposal of goods when no longer required

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the movement of goods and the best processes for handling and processing stock and product. Indicative content includes:

• The characteristics of goods impact their handling process
• The concept of route planning and scheduling for the movement of goods
• The aspects of different modes of transportation
• Collection, storage, and distribution within a business
• Regulatory and enforcement bodies for movement of goods (in own country)

10 Unit Credit Values

This unit will allow the Learner to identify sources of information about Health & Safety legislation and the role that management plays in this area. Indicative content includes:

• Legislation pertaining to Warehouse operations including COSHH (control of substances hazardous to health)
• DSE (display screen equipment)
• Health & Safety and First Aid regulations
• Hazardous materials and how to identify risks in the workplace and perform risk assessments
• Procedures to follow in the event of an accident

6 Unit Credit Values

Throughout this unit the student will gain foundation and understanding of IT in Manufacturing, influencing factors and ways to achieve results. Indicative content will include:

• The development and evolution of IT in the Manufacturing and Supply Chain Sectors
• Process Planning and Computer aided Process Planning
• Manufacturing to Scheduling
• Planning and Real Time Control Systems
• Potential downfalls and how to overcome them
• Control of data and data flow
• Legislation, measures, and monitoring of IT