Monday 21st October
PRESS RELEASE: Available for immediate release
Newcastle Upon Tyne, 21st October 2024. IoSCM is proud to announce that it has been named a finalist for the prestigious Overall Customer Experience Excellence Award at the Engage Awards 2024. This recognition is a testament to IoSCM’s unwavering commitment to providing an exceptional experience for its learners, members, and partners.
Recognition for Exceptional Customer Experience
The Engage Awards celebrate organisations that consistently go above and beyond to meet and exceed customer expectations. The finalist status is a significant milestone for IoSCM, reflecting its dedication to fostering success within the supply chain industry through a customer-first approach.
“We are incredibly proud to be recognised as a finalist for such a respected award,” said Will Baxter, Marketing Director of IoSCM. “The Engage Awards are renowned for shining a spotlight on excellence in customer engagement. To be acknowledged among such outstanding companies is both an honour and a validation of our ongoing efforts to provide the best possible experience for everyone we work with.”
Commitment to Customer Experience Excellence
At the heart of IoSCM’s operations is a commitment to delivering a supportive, bespoke, and meaningful experience from the moment an individual or organisation connects with the Institute. IoSCM’s approach is built on three key pillars:
- Listening to the Community: IoSCM actively gathers feedback from learners, members, and partners to better understand their needs. This insight drives the continuous development of new courses and resources.
- Unmatched Support: Through personalised learning assistance, career guidance, and dedicated tutor support, IoSCM ensures that its learners—each with unique goals and challenges—receives the resources they need to succeed.
- Flexible Online Solutions: In an ever-evolving work environment, IoSCM’s flexible online training stands out. Learners can study at their convenience, applying theoretical knowledge and practical insights directly to their roles, ensuring a positive and productive learning experience.
Why This Recognition Matters
Being shortlisted as a finalist not only reflects IoSCM’s mission to deliver world-class training and development but also highlights the organisation’s commitment to continuously enhancing the experiences of its community. The recognition from the Engage Awards reaffirms IoSCM’s position as a leader in customer experience within the education and training sector.
About IoSCM
IoSCM is dedicated to supporting and developing individuals, businesses and the global supply chain profession as a whole. We offer a range of services and products with the main aim of creating a better future for the supply chain and those who work within it.
Through our industry-leading qualifications and membership benefits, we equip those in the field with the knowledge, skills and capability to enrich their career. Consequently, advancing the supply chain through improved performance.
As an institute, we’re passionate about representing the wider supply chain by setting quality standards through our courses and promoting best practice through the publication of our resources. The Sustain Chain initiative expands our expertise to offer guidance, support and education for those within or outside of the supply chain, as sustainability, corporate social responsibility and creating a greener future is a crucial focus for us all. Visit www.ioscm.com to find out more.
ENDS
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For further information, please contact Kimberley Jayne on 0800 1422 522 or email info@ioscm.com